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Frequently Asked Questions

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What is available with the free sign up?

You can use the basic functions of the system absolutely free. Such basic functions include creating questionnaires, answer collection and basic level statistics.

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Can I really use the package that are subject to charges for free as well?

Yes, you can. If you recommend BEE Satisfaction to at least two acquaintances who sign up, then we will present you with a package one size bigger than your actual one for an entire month. You can find the recommendation options after logging in on the Dashboard of your Profile.

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How can I opt for a bigger package?

You can do this at any time by clicking on the button “Upgrade your package” or by clicking on the button “Buy now” on the Home page below the plan descriptions in the “Prices and functions” menu item.

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Will my current questionnaires and answers remain available after changing package?

Your current data will not disappear, you can continue surveying from where you left it.

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Can I get a discount if I pay for a year in advance?

Yes, you can. If you subscribe for a year then you pay only for 10 months instead of 12.

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What does bonus page discount mean?

You can make use of the bonus page discount when subscribing if you allow displaying of BEE questions on the last page of your questionnaire.

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What is a survey sample?

Survey samples are pre-prepared questionnaires. You can use the survey samples unchanged or you can edit them as you wish.

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I have ordered a package but I cannot use its functions.

You can start using the functions of your package when we receive the fee of the package and we activate your subscription. You'll get an email with the notification.

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Why can I not share my questionnaire?

You cannot share your questionnaire unless you activate it. Set the status of your questionnaire to active in the settings of that given questionnaire.

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Why can I not activate my questionnaire?

You cannot activate your questionnaires until you confirm your email address. Confirm your email address.

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I would need one of my old questionnaires. Is it possible to retrieve it somehow?

You can find all your questionnaires under menu item “My surveys” when entering your Profile.

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I received 678 answers but I can only see 400 of them.

Viewing all answers is available only for those members who use the biggest package.